Sales 2.0?

I have been looking for a good definition of Sales 2.0 for while now. The following definitely helps to understand what it is not. Brandon from wrote a great post entitled The Wrong Definition of Sales 2.0 on January 6, 2009:


On August 18, 2009 I found this definition of Sales 2.0 from

“Sales 2.0 is an approach not a sales process. It requires you to transform your business from one that is focused on selling to one that is focused on letting the market buy from you.

Sales 2.0 requires a change in mindset. It requires focus on buyer personas, lead nurturing, content development, social networking, web 2.0 tools, etc.”

I have been looking for a good definition of Sales 2.0 for while now. The following definitely helps to understand what it is not. Brandon from wrote a great post entitled The Wrong Definition of Sales 2.0 on January 6, 2009:

“There’s been a new term making the rounds the last couple years: “Sales 2.0.” But as with anything “2.0,” a few are leading the charge to innovate, while others are jumping on the bandwagon simply to use the term.

The sad thing is, while some of the latter group carry solid sales training credentials, they would have you believe that teaching 2.0 means regurgitating the same advice given over the last 45 years.

Here’s a call out to sales authors to use Sales 2.0 and mean it. If 2.0 refers to the “new version” or “next generation” or “next evolution” or “new approach” for doing something, then it can never be about reissuing a message that’s been taught for years.

Sales 2.0 is not “ask more questions.”
Sales 2.0 is not “sell yourself.”
Sales 2.0 is not “sell benefits, not features.”
Sales 2.0 is not “be unique.”
Sales 2.0 is not “don’t sell on price.”
Sales 2.0 is not “be sharp on the phone.”

Sales has always been about those things. The fact that it’s more important today than 5, 10, or 20 years ago, doesn’t suddenly make it innovative or insightful advice. Those are sales principles, they’re certainly not innovative techniques or approaches. […]

If you want to tell people to stick to certain sales principles, I’m on board, if you want to call that advice Sales 2.0, you’re branding it inaccurately. is Sales 2.0. Beyond the idea of online prospect management, the applications that have been built onto SalesForce are unreal.

Jigsaw is Sales 2.0. It’s an innovative approach to getting the names and contact info you need to get deals going.

PipelineDeals and BatchBook are Sales 2.0. They’re multiple progressions beyond Act! and Goldmine in terms of ease of use, speed to use, and sharing capabilities.

Landslide is Sales 2.0. It’s a whole new approach to sales rep planning and organization.

The Selling to Big Companies approach is Sales 2.0. Jill teaches a way to sell to executives that most salespeople aren’t aware of, and didn’t do 15 years ago.

SalesGenius is Sales 2.0. It takes us beyond phone communications, beyond email communications, to email communications that provide us with follow-through data on customers and prospects.

The Never Cold Call approach is Sales 2.0. Frank gets it, that decision-makers have more distractions and incoming messages now than ever. His self-marketing approach gets you through despite that.

The X2 Sales System is Sales 2.0. Jeff Hardesty teaches a cutting-edge prospecting system, backed up by data, feedback, and killer software, to schedule more appointments.

It may sound cliche, but Seth Godin is Sales 2.0.

Referrals via LinkedIn are Sales 2.0. The tool simply didn’t exist 10 years ago in any practical form.

Webinars and screencasts are Sales 2.0. There may be good ones and bad ones, but they introduce a new way to demonstrate your product or service and close the deal from thousands of miles away.

Brent Holloway gets Sales 2.0.

Sales 2.0 is about about new approaches to getting sales results. Sometimes they’re techniques, other times they’re tools. They’re not principles — those are timeless. And it’s never about saying the same things as sales trainers from a decade ago.”


Without sales enablement, there are inefficient processes, communication flows, and more required rework

Brian Lambert posted “Sales 2.0 impact on Sales Process, Sales Enablement, Sales Development”

From July 15, 2008:

“[…] As more knowledge is provided to buyers through the Internet, opinion sites, and more research oriented sites, the power-shift from the seller to the buyer will certainly continue as international competition increases creating new and emerging markets for many industries.

The changing landscape of the sales environment is not only found in the buyer-seller relationship, it’s also found within the sales team. Turnover continues to be high and the talent shortage continues to create challenges for even the best and most-reputable sales teams. Sales managers sit at a critical junction point between sales execution and sales strategy — yet many are not provided resources, tools, and (perhaps most importantly) the time necessary to ratchet performance over the long term. To compound the issues, the system’s approach required to address unique customer challenges, respond to the competitive landscape, and create an agile, responsive sales organization involves more people than just the sales manager and sales team. It requires the alignment of sales development and training efforts as well as Sales Enablement and operational execution. […]

Sales Process Execution (SPE) requires the complete alignment of company resources to facilitate a responsive and agile customer relationship.  Without sales process execution, there are no sales. SPE is enabled by Sales 2.0 largely through CRM, SFA, Knowledge Management Tools, and customer-driven communications such as knowledge bases and wikis. […]

Sales Enablement improves sales capacity of the firm overall. Without sales enablement, there are inefficient processes, communication flows, and more required rework. While Sales Process Execution is mostly focused on the external relationships and buyer-seller interface, Sales Enablement (SE) is mostly concerned with the internal efficiency of the company.  SE initiatives are most impacting when optimizing existing work flow, processes, and administrative tasks.  The goal of SE therefore becomes is to “substitute” as much of the sales team member’s work as possible. By providing adequate task substitution as a primary goal of Sales Enablement,  sales teams are more free to spend time with customers. Sales Enablement in Sales 2.0 is largely the world of large-scale CRM tools, company intranet tools, and peer-to-peer sharing tools. There is more room for Sales 2.0 to support the internal working of the organization especially on critical inter-departmental communication and alignment. […]

Sales 2.0 tools can help organizations synchronize to individual buying organizations while freeing up sales team members from routine administrative tasks. […]”

Alignment of sales and marketing organizations

Over at her blog “MarketSense” Pamela Hudadoff wrote about Success in a Sales 2.0 World – a Marketing Viewpoint. Alignment of sales and marketing organizations is one of two aspects of Sales 2.0 that she believes are essential for marketing’s success in today’s web-based business climate:

“[…] Alignment of sales and marketing organizations.

The customer’s buying process crosses the boundaries that exist between marketing and sales organizations. Sure, there are problems of transferring information about the customer from one organization to another. But more important is the creation of a seamless buying experience that builds persuasive momentum from the first customer touch. That seamless buying experience can only be achieved when marketing and sales tackle the design and implementation of the buying experience together. […]”

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