The sales cycle can be viewed as a series of interactions or conversations with the customer

In the group “Sales Enablement Gurus” on Tamara Schenk (@tamaraschenk) (Portfolio & Offering Management – Innovation Center; T-Systems International GmbH) left the following comment on a discussion called “Sales enablement platforms – needs and benefits”, which is the name of a blog post that can be found at the BizSphere blog, my blog and the original source – the Solution for Sales blog:

“The sales cycle can be viewed as a series of interactions or conversations with the customer.” Right! If we remember a holistic sales enablement approach we should be able to equip all our client facing people with the right set of resources that they are able to have valuable conversations with the customers at each stage of their problem solving process (also see Forrester Research’s sales enablement definition).

What does it mean for content producing people in Marketing and Portfolio & Offering management and as well for the sales enablement platforms as a content and knowledge management foundation?
Content needs to become well structured, re-usable and easy to be customized, definitions of internal and external resources or content types are a prerequisite, too. Not only one or two slide decks for sales are necessary. First you should have content according to the sales cycle respectively to the customers problem solving process. Second resources for different audiences are required, e.g. for C-level, for workshops, for second and third meetings.
Third, to deliver all these resources, a certain degree of structure, re-useability and customizing of sales content is required.
For sales enablement platforms it means a lot of flexibility regarding taxonomies, relationships, collaboration features and e.g. features regarding content structures, re-useability, generating content automatically.

And last but not least a lot of sales resources are focused on the vendors company and portfolio structure, but where’s the customer? Sales resources without specific business value for the customer are not really helpful, the customer will alway ask “so what, what’s in for me?” Being aware of delivering business outcomes instead of products or solutions will be key for success.

In the long run vendors who are able to address business outcomes instead of product features, who are able to create a shared vision with an interesting business case will win the deals.”

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